LEGAL

Refund Policy

Effective October 20, 2026

This policy explains when you can get your money back for a Juder membership. It is part of our Terms of Use. Juder is run by Juder AI LLC, a New Jersey limited liability company.

While Juder is free. During early access nothing is charged, so there is nothing to refund.
14-day money-back guarantee. Not happy with your first payment for a membership bought on juder.ai, monthly or yearly? Email support@juder.ai within 14 days of that payment and we’ll refund it in full. No questions asked.
Renewals. Renewal payments aren’t refundable, except where the law where you live requires it (for example, in the UK and the EU). You can cancel anytime, and you keep access until the end of the period you already paid for. We don’t refund part of a month or year, except as described here.
Founding yearly members. If you bought the $99 founding yearly membership on juder.ai by December 31, 2026, and Chapter 3 isn’t available by January 31, 2027, you can ask for a pro-rated refund for the unused part of your year. Chapter 3 counts as available when all 20 of its lessons are published and all of its graded tasks, including the Chapter 3 final challenge, can earn milestones (not only practice passes). We refund $99 × the number of whole months left in your paid year ÷ 12. For example, if you bought on December 1, 2026 and ask on February 1, 2027, 10 months are left, so we refund $82.50. Ask between February 1 and March 2, 2027 by emailing support@juder.ai. When the refund is paid, your membership ends.
App Store purchases. Apple handles refunds for purchases made in the iPhone app, and we can’t issue them. Request one at reportaproblem.apple.com. If you bought a founding yearly membership in the app and Chapter 3 isn’t available by January 31, 2027, email us between February 1 and March 2, 2027 and we’ll add free months to your membership instead, one for each whole month left in your paid year.
If we stop offering Juder or paid memberships, we’ll refund the unused part of any prepaid web membership.
If something went wrong (for example, you were charged twice, or a problem on our side stopped you from using Juder), email support@juder.ai and we’ll put it right.
How to ask. Email support@juder.ai from the address on your Juder account and include the date of the charge. Refunds go back to the payment method you used; how long they take to appear depends on your bank or card provider.
Your legal rights. Nothing in this policy limits rights you have under the consumer laws where you live. If those laws give you more, you get more.

Questions about this policy: support@juder.ai. See also our Terms of Use and Privacy Policy.

Refund Policy

Effective October 20, 2026

This policy explains when you can get your money back for a Juder membership. It is part of our Terms of Use. Juder is run by Juder AI LLC, a New Jersey limited liability company.

While Juder is free. During early access nothing is charged, so there is nothing to refund.

14-day money-back guarantee. Not happy with your first payment for a membership bought on juder.ai, monthly or yearly? Email support@juder.ai within 14 days of that payment and we’ll refund it in full. No questions asked.

Renewals. Renewal payments aren’t refundable, except where the law where you live requires it (for example, in the UK and the EU). You can cancel anytime, and you keep access until the end of the period you already paid for. We don’t refund part of a month or year, except as described here.

Founding yearly members. If you bought the $99 founding yearly membership on juder.ai by December 31, 2026, and Chapter 3 isn’t available by January 31, 2027, you can ask for a pro-rated refund for the unused part of your year. Chapter 3 counts as available when all 20 of its lessons are published and all of its graded tasks, including the Chapter 3 final challenge, can earn milestones (not only practice passes). We refund $99 × the number of whole months left in your paid year ÷ 12. For example, if you bought on December 1, 2026 and ask on February 1, 2027, 10 months are left, so we refund $82.50. Ask between February 1 and March 2, 2027 by emailing support@juder.ai. When the refund is paid, your membership ends.

App Store purchases. Apple handles refunds for purchases made in the iPhone app, and we can’t issue them. Request one at reportaproblem.apple.com. If you bought a founding yearly membership in the app and Chapter 3 isn’t available by January 31, 2027, email us between February 1 and March 2, 2027 and we’ll add free months to your membership instead, one for each whole month left in your paid year.

If we stop offering Juder or paid memberships, we’ll refund the unused part of any prepaid web membership.

If something went wrong (for example, you were charged twice, or a problem on our side stopped you from using Juder), email support@juder.ai and we’ll put it right.

How to ask. Email support@juder.ai from the address on your Juder account and include the date of the charge. Refunds go back to the payment method you used; how long they take to appear depends on your bank or card provider.

Your legal rights. Nothing in this policy limits rights you have under the consumer laws where you live. If those laws give you more, you get more.